NATA Compliance Services (NATACS)
Aviation's Regulatory Compliance Solutions Provider
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Customer Service
Client Services Specialist (Full-Time) Full Time
Seek New Opportunities to Thrive – Why NATACS?
You’re not just starting a job when you walk through our door. You’re growing a career at a company that cares about you in a dynamic industry that NATACS has served for over two decades.
With competitive pay and benefits, NATA Compliance Services (NATACS) is a company ready to invest in you. It starts with:
Outstanding full-time, regular employee benefits
- Medical, Dental & Vision 100% Employer-paid for employee and portion for family
- Employer-paid life insurance
- You love helping and connecting with people
- You’re a problem solver who likes to think on their feet and embraces challenges
- You thrive in a fast paced, changing environment
- You love to learn, and there’s much to learn
AND Continues With
- Enjoy Lunch Varieties – Lots of restaurants nearby: just off South Meadows Parkway
- Want to Workout – Reno’s best gym is right across the street: South Reno Athletic Club
- Like to Have Fun – Fenced in grassy outdoor space with ping pong table, disc golf for employee use, & picnic area .
- Want to Walk – Access to Huffaker Park hiking trails directly behind the office
APPLY TODAY for this unique opportunity!
What is a Client Experience Specialist at NATACS
The Client Experience Specialist is a crucial position within NATACS because you’re the frontline to our valued clients. You are our client’s primary point of contact, and you care about helping others. The client experience is at the forefront of all you do, exceeding expectations at every turn. You’re an incredible listener, a rapid problem solver, enjoy challenges, and believe in top-notch quality. You think the details are essential and actively listen for them.
Why You Should Consider This Role
- You love helping and connecting with people
- You’re a problem solver who likes to think on their feet and embraces challenges
- You thrive in a fast paced, changing environment
- You love to learn, and there’s much to learn
The Details
- Perform “production” work relating to badge printing, background check processing, drug and alcohol program set-up and support, fingerprint processing, and other NATACS services.
- Because every client is different, always take the initiative to understand our clients’ current challenges, truly solve them and use your expertise to help them avoid future challenges.
- Handle inbound calls from product and service questions to suggesting information about other services offered.
- Input data and process documents with sensitive data that require strict attention to detail.
- Listen to our client’s concerns and show empathy while resolving their issues.
- You may participate in special projects, assume new responsibilities and adjust priorities if necessary.
- Because NATACS cares about your growth, you will be given opportunities to cross-train and learn other valuable aspects of the operations.
The Ideal Candidate Will Have
- Previous Call Center and/or Customer Service experience
- Attention to detail with strong verbal and written communication skills
- Great team player
- A proven track record of meeting service levels and individual KPI’s
- Great dispute resolution skills
- Superb Computer Skills & typing 50 wpm is a plus
- The ability to multitask and effectively manage competing priorities in a fast-paced environment
- Excellent problem solving and decision making skills
- US Citizenship and subject to pre & post-employment assessments and background checks
Our Culture Defined
Our unique culture is a big reason why talented people choose NATACS and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely NATACS. A passion for service. An ability to innovate in practical ways. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success.
What You Should Know About Us
NATACS is a small business, headquartered in Reno, NV with a satellite office in Washington, DC. Founded in 2001, it provides significant impact to the aviation industry by delivering essential services such as fingerprinting, anti-drug and alcohol misuse prevention program.